Hanh Nguyen
Member
- Joined
- Jul 25, 2018
- Messages
- 5
- Programming Experience
- 10+
PERMANENT Full-time position
Below is an outline job description. If you are interested or have any questions, please email to Angela.Nguyen@virtusllc.com directly.
Senior Desktop Support Technician - Houston, Texas
Tracking Code
774-171
Job Description
The Sr. Desktop Support Technician is responsible for analyzing requirements, resolving problems, installing hardware and software solutions, and providing tier 2 and tier 3 issues escalation support to the internal IT Desktop Support Team.
• Self-starter with ability to build working relationships.
• Ability to train and mentor junior support staff.
• Ability to work effectively in a fast-paced environment.
• Ability to multitask and work multiple issues simultaneously.
• Strong problem solving and logic skills.
• Passion for customer service and helping others.
• Strong verbal and written communication skills.
• Strong documentation skills.
• Excellent interpersonal skills and collaborative style.
Required Skills
• Experience managing all types of Active Directory objects through manual and automated means.
• Experience managing IT resources in Microsoft Azure and Office365.
• Experience with Microsoft System Center Configuration Manager in patch management, OSD, and software deployments.
Required Experience
• Bachelor’s Degree required, but comparable work experience will be considered.
• Minimum of 10 years’ total information technology experience.
• Minimum of 7 years’ experience in a Helpdesk/Desktop support role, including the deployment/maintenance of desktop hardware with necessary applications installed.
• Microsoft and ITIL certification is desirable.
Job Location
Houston, Texas, United States
Position Type
Full-Time/Regular
Below is an outline job description. If you are interested or have any questions, please email to Angela.Nguyen@virtusllc.com directly.
Senior Desktop Support Technician - Houston, Texas
Tracking Code
774-171
Job Description
The Sr. Desktop Support Technician is responsible for analyzing requirements, resolving problems, installing hardware and software solutions, and providing tier 2 and tier 3 issues escalation support to the internal IT Desktop Support Team.
• Self-starter with ability to build working relationships.
• Ability to train and mentor junior support staff.
• Ability to work effectively in a fast-paced environment.
• Ability to multitask and work multiple issues simultaneously.
• Strong problem solving and logic skills.
• Passion for customer service and helping others.
• Strong verbal and written communication skills.
• Strong documentation skills.
• Excellent interpersonal skills and collaborative style.
Required Skills
• Experience managing all types of Active Directory objects through manual and automated means.
• Experience managing IT resources in Microsoft Azure and Office365.
• Experience with Microsoft System Center Configuration Manager in patch management, OSD, and software deployments.
Required Experience
• Bachelor’s Degree required, but comparable work experience will be considered.
• Minimum of 10 years’ total information technology experience.
• Minimum of 7 years’ experience in a Helpdesk/Desktop support role, including the deployment/maintenance of desktop hardware with necessary applications installed.
• Microsoft and ITIL certification is desirable.
Job Location
Houston, Texas, United States
Position Type
Full-Time/Regular
